Refund Policy
Introduction
We aim to deliver valuable, personalized services. If you're not satisfied, please review the conditions below to see if you're eligible for a refund.
Eligibility Window
- Refunds are valid only within 7 calendar days of the original purchase.
- Requests made after this period will not be considered.
No Custom Plan Delivered
- Refund is applicable only if no personalized workout or nutrition plan has been delivered.
- Accessing any part of the plan counts as delivery.
Non-Refundable After Delivery
- Once your custom plan has been created and shared, the service is considered fulfilled.
- No refund will be issued after that point.
Service Type is Digital
- Our services are digitally delivered, not physical products.
- Refunds are not granted for change of mind or general dissatisfaction after delivery.
Duplicate or Failed Transactions
- If you are charged twice accidentally, we will issue a full refund for the extra charge.
- Failed payment issues will also be reviewed and resolved.
Partial Refunds Not Supported
- We do not offer partial refunds for partially used services or incomplete plan usage.
- Refund is either full (if applicable) or not eligible.
Disqualification After Support
- If you've already had consultation or support interactions, refunds are not permitted.
- This includes messaging, emails, or guidance from our team.
Refund Request Process
- Submit your request via email to our support team.
- Include your full name, payment proof, and reason for the refund.
Review & Approval Timeline
- Refund requests are typically reviewed within 3–5 business days.
- Approved refunds are credited within 5–7 business days after confirmation.
Refund Denial Criteria
- Refunds will be denied if any plan was accessed, downloaded, or used.
- Abuse of the refund policy may result in permanent account suspension.
